Everything you need to know before booking.
Our booking process is personal and straightforward. Browse the answers below, then call or WhatsApp us if you need help with a specific stay.
How do I book a property?+
Select a property and use its booking options, or call or WhatsApp us with your requirements. We will confirm live availability, the final rate, house rules, and the booking process directly.
Do I pay through the website?+
No. Nyvin Homes does not use online checkout, payment processing, or automated booking calendars on this website. All booking details are handled personally by phone or WhatsApp.
Can Nyvin Homes source a property that is not listed?+
Yes. If our current portfolio does not contain the perfect match, we search our extensive network of trusted property owners and managers across Kenya for suitable available options.
What details should I include in my inquiry?+
Please share your arrival and departure dates, preferred area, number of guests, approximate budget, unit size, and important requirements such as parking, a gym, backup power, accessibility, or proximity to an office.
Are rates negotiable for long stays?+
Weekly, monthly, corporate, and extended-stay rates may differ from nightly pricing. Send us your exact dates and length of stay so we can provide the best available terms.
Do you arrange accommodation for companies and NGOs?+
Yes. We support companies, NGOs, development organisations, embassies, and project teams with executive apartments, corporate housing, group requirements, and repeat accommodation needs.
Which areas do you cover?+
Our primary areas include Ruaka, Gigiri, Westlands, Kilimani, Syokimau, Lavington, Kileleshwa, Karen, Parklands, Riverside, Runda, and greater Nairobi. We also source stays throughout Kenya.
Are utilities and housekeeping included?+
Inclusions vary by property and stay length. Many serviced apartments include Wi-Fi, utilities, security, and scheduled housekeeping. We confirm every inclusion clearly before booking.
Can you help with airport-accessible accommodation?+
Yes. We can source apartments in Syokimau, along Mombasa Road, or in other locations selected for convenient access to JKIA and the SGR terminus.
How quickly can I receive options?+
Response time depends on the complexity and urgency of the request, but phone and WhatsApp inquiries receive prompt attention. Sharing complete requirements helps us shortlist suitable options faster.